Refund policy

The right of withdrawal does not apply as all CUBRO products are manufactured to the Customer’s specifications or are clearly customized.

In particular, without this list being limited, the products that may not be returned are fronts – doors, drawers, countertops and other complementary furniture that have been specially manufactured at the Customer’s request.

The Customer shall only have the right to withdraw if CUBRO has not initiated the manufacturing of the products contracted by the Customer, which begins with the signing and validation of the project, nor has it proceeded to acquire IKEA® products on behalf of the Client. Before the signing of said documentation, if the Client wishes to withdraw, they must pay the costs incurred for the design and customization service, which represent 10% of the total budget.

If CUBRO delivers a product other than the one ordered by the Customer by mistake, CUBRO shall withdraw it and the Customer shall deliver it, without accruing any additional charge to the Customer.

For any incident related to the return of products or in case the Customer would like to exercise his/her right of withdrawal, he/she can contact the Customer Service Department via e-mail: hello@cubrodesign.com.